
FREQUENTLY ASKED QUESTIONS
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FREQUENTLY ASKED QUESTIONS 🚦
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Most people value their time and money. On average, a customer will spend between five and six hours at a dealership when purchasing a new vehicle. Our job is to have the entire process take less than an hour!
If you’re in the beginning stages of shopping and you’re not sure which vehicle you desire, we can use our knowledge and resources to help you make an informed decision. Unlike a specific dealership, we can offer unbiased support regardless of make or model. We are not bound to any specific brand.
After you have decided on a particular make and model, we can get you “bottom-of-the-line” pricing in a matter of minutes. We focus on all aspects of the entire deal structure. Ultimately, we have the dealership go out of their way for you, and not the other way around! Your comfort, convenience, and satisfaction are our only priorities. -
Our goal is to exceed your expectations. We don’t want to have to remind you to be “completely satisfied” (as in most dealer cases), we want you to be more than completely satisfied.
Our business relies on repeat and referral generated sales, therefore it’s our priority to achieve 100% satisfaction with every deal we make. We expect our business relationships to be everlasting, and our customer and dealer interactions are conducted accordingly. -
All new vehicles sold or leased through Fleet Direct are from factory authorized new car dealerships within the state of California. All new vehicles sold or leased come complete with the full manufacturer’s new car warranties. All incentives and/or rebates still apply!
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Our service is free! Most auto brokers charge a service fee of $250-$500 in order to retain control of their shopping customers. We ask you to trust us, and therefore we must trust you!
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We shop for the best deal comparing prices from as many dealerships as possible. Our low prices are possible due to dealer competition, retaining our constant flow of business. Using our extensive network of dealer relationships, we offer countless options of color choice and equipment for any particular model.
Note: Fleet Direct Auto Brokers Inc. is licensed and bonded through the Department of Motor Vehicles for the State of California. The service we provide has been approved and authorized to represent you (the car buyer) in pricing, locating and arranging for delivery of the vehicle of your choice through franchised new/used automotive dealerships. -
Of course! Vehicles that are in high demand, such as hybrids and high-line exotic sports cars, are our specialty.
Using a large network of dealers throughout California, we’ll find your car, regardless of scarcity due to limited supply. Our extensive network of dealer connections provides us many options in which to locate any desired vehicle.
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There is more to a deal than invoice, or the selling price of the purchased vehicle. Purchasing a car based primarily on the selling price without considering other factors that may apply can cost you thousands of dollars in the long run.
Dealerships are in business to make money. If a dealer saves you money on the selling price, they will try to make money on the financing rate or trade-in value. Our service is provided to help customers on all fronts of the negotiating process.
Our goal is to change the negative attributes people associate with the entire car buying experience, not limited to the negotiation process, but the whole picture. -
No, the actual purchase or lease of a new car or truck is made through a factory-authorized new-car dealership and not from Fleet Direct Auto Brokers Inc.
All checks are made out to the selling dealership. All contracts are created and submitted to the lending bank and DMV by the dealership.
Our service does not affect any dealer obligations or factory warranties. You will be able to service your new vehicle at any local dealer service department. -
Fleet Direct will negotiate with the selling dealership to ensure you get the most for your trade-in. We will also contact other dealers and wholesalers to see if we can get a higher trade-in value or buy-bid.
We can also refer you to other avenues of selling your vehicle for the greatest possible return on your initial investment. -
Yes. All rebates, dealer incentives, and special programs relating to interest rates and money factors apply in all cases where applicable.
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All purchase contracts are made through the dealership providing the vehicle to be sold. The financing and leasing is arranged through banks authorized by the dealership.
We can help secure the best financing rate (APR) or money factor to insure that you are saving money in all facets of the deal. We negotiate with a broad band of dealers with many different bank options in order to offer you the best rates possible.
Note: No financial reserve or “packs”. All money offered at “buy-rate”. -
All new vehicles are covered under factory warranty (duration and/or mile requirements are based on particular manufacturer).
You can service your new vehicle at any authorized factory service department. We will introduce you to a service writer at your local dealer upon your request. -
MSRP relates to the price that is posted on the window sticker. This price is generated by the factory. Most negotiations at a dealer start at the retail price. New cars are one of few tangible items that are not purchased at MSRP. Our price negotiations begin at factory invoice (or dealer cost).
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NOTICE TO PUBLIC:
NO CANCELLATION PERIOD
“California law does not provide for a ‘cooling-off’ or other cancellation period for vehicle lease or purchase contracts. Therefore, you cannot later cancel such a contract simply because you change your mind, decide the vehicle costs too much, or wish you had acquired a different vehicle. After you sign a motor vehicle purchase or lease contract, it may only be canceled with the agreement of the seller or lesser or for legal cause, such as fraud.”
11709.2 California Vehicle Code